RETURNS POLICY

Returns

RKM Global Fashion is happy for you to return goods if you believe the item/s is faulty. However we endeavor that all our customers will be satisfied with what they purchase.

All items/garments have a description which outlines the measurements/features. Please ensure that you know your size/measurements before checking out. In the case where you have made an error in terms of the size or color of an item you have checked out, please contact us within 24-48 hours with the correct order as this can be manually amended for you. If you fail to contact us within 24-48 hours, whatever items you have selected and checked out will be posted and there will be no refunds/returns.

In the case of returning goods due to a fault, we will provide you with a choice of a full refund or exchange for another product that falls within the price of the good/s being returned. Please do not hesitate to contact us first before returning goods. 

In the instance where you have changed your mind about what you have purchased, you have the option to choose another item equivalent to what you have paid within 48 hours or request for a cancellation/refund. After the goods have been posted out to you after those 48 hours, there will be no refund for a change of mind. (please refer to Cancellations section)

Please keep in mind that sale items are non-refundable.

When returning goods, you should make a note of the following requirements or it may result in your goods not being refunded, a delay in your refund or your return not being approved;

  • Please contact us before returning any goods.
  • Items must be returned within 10 business days if within Australia and 21 business days if international following purchase of the goods as per invoice date
  • Items must be in their original packaging, unworn and with tag/s attached
  • Receipts should be returned with goods.
  • Due to health regulations, earrings cannot be returned
  • All other jewelry and accessories may be returned.
  • Refunds may take up to 5-10 business days to be processed.

 

Exchanges

  • If you wish to exchange your goods prior to receiving them for a different item/size/colour, please contact us within 24-48 hrs of placing the order online.
  • If you do not contact us before exchanging your goods in the case where they are faulty, this may result in a delay of your exchange or possibly a refund if the item you are after is not in stock.
  • So that your item can be sent back to you as quickly as possible, a self-addressed express or regular post satchel must be provided with your returning item.
  • If you wish to try on garments prior to purchase, please feel free to contact us to arrange so. However all measurements of each garment are listed in the description section of each item.
  • Items that clearly state that they are 'FAULTY' at the point of sale cannot be returned/exchanged.

Faulty goods

  • If garments are faulty, it will be clearly stated so on the description of the item so that customers are aware of the specific faults and are still happy to go ahead with the purchase. Such items will have a reduced price due to the faults. Customers cannot therefore return these goods for a refund.
  • If you receive an item and you believe it is faulty, you must please contact us immediately.
  • You must then pay for postage to return the item which will need to be assessed. If an item is deemed as faulty, you will be entitled to a full refund and reimbursement of postage.
  • Garments that have a fault due to customers forcefully putting them on after purchase will not be accepted as this is deemed as a fault after use by the customer.

Cancellations

  • If you place an order online and change your mind about the purchase, please contact us within 48 hours of making the purchase. Your cancellation will not be accepted outside of that time frame as goods would have already been posted.

Postage

  • In the event that a good is faulty and you do not wish for it to be replaced, you will be reimbursed for shipping charges incurred to return the item to the seller with evidence of the receipt of the shipping charges. International orders will be refunded for shipping both ways. In no other instance are you entitled to a refund for shipping.
  • If more than one item has been purchased and one good is faulty, you will be reimbursed for the postage fees incurred to return the faulty item only.
  • You will be required to provide a BSB, Bank account number and bank account name for postage reimbursement.
  • Please be advised that there is a slight delay in shipping for orders that are placed over the weekend or during public holidays. In addition to that, orders paid using a MasterCard/Visa Card/ Amex Card can take up to 48-72 hours to be processed which means that your goods will not be posted until that payment has been processed through. 

 

If you have any further questions which you do not feel have been answered or addressed after reading the above please contact us via email: rkmglobalfashion@gmail.com